Terms of service
OVERVIEW
Welcome to KneePillow.co.uk! The terms "we", "us" and "our" refer to AFA Ecommerce Limited, trading as KneePillow.co.uk. AFA Ecommerce Limited operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). KneePillow.co.uk is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction and you have given us your consent to allow any of your minor dependents to use the Services. To use the Services, you may be asked to provide information such as your name, billing, payment, and shipping details. You agree that all information is accurate, current and complete. You are responsible for maintaining the confidentiality of your account credentials.
SECTION 2 - OUR PRODUCTS
We make every effort to display products as accurately as possible, but we do not guarantee that your screen’s display of any color will be accurate. We reserve the right to modify, discontinue, or limit quantities at any time without notice.
SECTION 3 - ORDERS
Placing an order constitutes an offer to buy. We may refuse or cancel any order for any reason. Orders are accepted only once confirmed. Please check all information before submitting. Purchases are subject to our Refund Policy. Products are for personal use only.
SECTION 4 - PRICES AND BILLING
Prices are subject to change. Prices do not include taxes or shipping unless stated. You agree to provide valid payment details and authorize us to charge your chosen payment method.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping delays or delivery issues once products are handed over to the carrier. Estimated times are not guarantees. Risk of loss transfers to you upon shipment.
SECTION 6 - INTELLECTUAL PROPERTY
All content, including images, trademarks, and layouts, is the property of AFA Ecommerce Limited, trading as KneePillow.co.uk or its licensors. No material may be reused without written permission. Shopify’s and other third-party marks remain their own property.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control. Your use of these tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for any third-party websites or content. Review third-party terms and policies before engaging with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
KneePillow.co.uk is powered by Shopify, which enables us to provide the Services to you. However, all sales and transactions are made directly between you and KneePillow.co.uk. Shopify is not responsible for any aspect of these transactions, including product fulfillment, quality, customer service, or any resulting loss or damage. By using the Services, you expressly release Shopify and its affiliates from all claims, damages, or liabilities arising from or related to your purchases and interactions with us.
SECTION 10 - PRIVACY POLICY
All data collected is governed by our Privacy Policy and also Shopify's Privacy Policy. Please review both before using the Services.
SECTION 11 - FEEDBACK
By submitting feedback, you grant us the right to use, reproduce, and publish your content. You affirm your content does not violate any third-party rights or laws.
SECTION 12 - ERRORS AND OMISSIONS
We may correct errors or update content at any time without notice. This includes after orders have been placed.
SECTION 13 - PROHIBITED USES
You may not use our Services for any unlawful or prohibited purpose. Violations may result in account suspension or legal action.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time. Terms relating to intellectual property, liabilities, and legal protections survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee the Services will be uninterrupted, error-free, or secure.
SECTION 16 - LIMITATION OF LIABILITY
We are not liable for indirect or consequential damages arising from the use of our Services. This includes loss of data, profits, or business interruption.
SECTION 17 - INDEMNIFICATION
You agree to indemnify KneePillow.co.uk, Shopify, and affiliates against any claims or damages resulting from your violation of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is deemed invalid, the rest remains enforceable.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
These Terms represent the entire agreement between you and us. Failure to enforce any part of these Terms does not waive our right to enforce it later.
SECTION 20 - ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign them freely.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of England and Wales. You agree to submit to the jurisdiction of the courts in the United Kingdom.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Updates will be posted on this page. Your continued use of the Services indicates acceptance of the changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sale@kneepillow.co.uk.
Business Information
Trade Name: KneePillow.co.uk
Legal Entity: AFA Ecommerce Limited
Company Number: 11688147 (Registered in England & Wales)
VAT Number: GB440399294
Registered Office: 207 Regent Street, Unit 120, London, W1B 3HH, United Kingdom
Email: sale@kneepillow.co.uk
