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FAQ

Orders placed by 12pm  Monday-Friday will ship the same day. This will change on holidays and we'll put a note on the top of the shopping cart page if we are closed for shipping or have a different cutoff time.
Once your order has been dispatched, we’ll email you a tracking number so you can follow your order. Please find our delivery services below: Hermes Tracked ,Royal Mail Tracked , DPD Next Day Delivery.
Hermes, Royal Mail, YODEL Tracked (Free Delivery) - Will usually be posted out on the same day if it is before 11am, and should arrive three-four days after your order. DPD Next Day Delivery: (£5.99) - Will usually arive in 48 hours after your order.
If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item, Kneepillow.co.uk will then give a full refund (excluding shipping costs (6 £) as we are unable to refund the initial shipping cost of your order).