Orders placed by 12pm Monday-Friday will ship the same day. This will change on holidays and we'll put a note on the top of the shopping cart page if we are closed for shipping or have a different cutoff time.
FAQ
Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.
Please find our delivery services below:
Hermes Tracked
Royal Mail Tracked
DPD Next Day Delivery
Hermes Tracked (Free) - Will usually be posted out on the same day if it is before 11am, and should arrive three-four days after your order.
Royal Mail Tracked (Free) - Will usually arive three days after your order depending on if your order is made before 11:00am. Orders will be sent with Royal Mail First Class Shipping with provided tracking details.
DPD Next Day: (£5.99) - Will usually arive in 48 hours after your order.
If you are not happy with your purchase, we will accept a return of a unused product within 7 days. Once we receive the returned item, Kneepillow.co.uk will then give a full refund (excluding shipping costs (6 £) as we are unable to refund the initial shipping cost of your order).
£6 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded.