Frequently Asked Questions

• Shipping Confirmation Email: Once your order ships, you will receive a shipping confirmation email that includes your tracking number and carrier, a link to track your package in real time, and an estimated delivery date.

• Delivery Timeframes: Delivery timeframes from dispatch vary by product and destination:

  • Next-Day Delivery: Items arrive within 24 hours.

  • Standard UK Delivery: Takes 2–3 business days.

  • International Delivery: Via DHL, usually around 7 business days (customs may add time).

• Furniture Orders:

  • In-Stock Items: Delivered in 4–5 business days.

  • Made-to-Order Items: Take 4–5 weeks.

• Need Further Updates? If you need more information at any point, simply reply to your shipping confirmation email or contact our Customer Support team.

Once your order is on its way, you’ll receive a dispatch confirmation email with your tracking number and a link to follow your shipment in real time.

No tracking after 1–2 days?
If you haven’t received any tracking details within 1–2 business days of placing your order, please get in touch with our Customer Support team—sometimes the upload to our system is delayed.

Dispatched but no tracking yet?
Don’t worry! This simply means we’ve sent your package, but the tracking information hasn’t been uploaded to our system. You’ll receive another notification as soon as it’s available.

Inspect all packages upon delivery. If you see damage, please photograph it, then contact our support team within 48 hours. We’ll arrange for replacement or repair at no cost.

Once you have found your perfect item you can pay using any of the following methods.

Credit Card (Visa Debit, Visa Credit, Mastercard and American Express)

Apple Pay

Amazon Pay

Klarna – 3 interest-free instalments

Once we receive and inspect your return (usually within 3–5 business days), refunds are issued to the original payment method—allow 5–7 business days for your bank or card issuer to post it.

You have 14 days from the date you receive your item to request a return.

To qualify, items must be:

• In the same condition you received them

• Unworn or unused, with all tags attached

• In their original packaging

• Accompanied by your receipt or proof of purchase

Return-shipping costs are the customer’s responsibility unless the item arrived damaged or defective—then we’ll cover the shipping fees.